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Customer Support

Contact your Print Center

For questions about an order, please contact your print center at:
Customer Service
One Health Plaza
East Hanover, NJ 07936
United States
862-778-7557
[email protected]

Contact a System Administrator

If you are encountering problems with the web site, please contact the site administrator at:
Customer Service
NJ 
United States
862-778-7557
[email protected]
Log-on and Website Technical Assistance
Support Hours: M-F, 8:00 AM – 5:00 PM ET (excluding holidays)
Or access our Frequently Asked Questions

Customer Service

East Hanover:
Phone: 862-778-7557
[email protected]

Support Hours:
M-F 7:30 AM - 5:30 PM ET (excluding holidays)
Production Hours: M-F 8:00 AM - 5:00 PM ET (excluding holidays)
Sat & Sun: By Request

Request for Quote
Submit your request for a quote and a customer service representative will contact you. Please include your name, email address, and/or telephone number.
Submit Request

We Value Your Feedback
Tell us about your experience using the Novartis Business Services Tools and resources. To receive a response, please include your name, email address and/or telephone number.
Submit Feedback

Terms and Conditions

Your use of this product and/or service is governed by EFI's then current Terms of Use (located at http://www.efi.com/legal/terms-of-use/) and the other EFI written terms and conditions provided with the sale, product or service (such as EFI order confirmation terms, and EFI license agreement terms). If you do not agree to these Terms of Use, you may not use the product and/or service. EFI reserves the right to update the Terms of Use at any time without notice, so please check EFI's Terms of Use on a regular basis. No part of the software or documentation you have received may be reproduced by any mechanical, photographic, or electronic process, nor may it be stored on an information retrieval system, transmitted, or otherwise copied for public or private use, without the written permission of EFI. All rights reserved.

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